Account Deletion – Kaivro

How to Delete Your Account

Account deletion is started from inside the Kaivro app:

• Open Kaivro and go to Profile
• Open Data & deletion
• Choose Delete Account
• Sign in again when asked, to confirm it is you
• Confirm the deletion request

After you confirm, there is a 7-day grace period during which you can undo the deletion and get your account back exactly as it was. During this period the account is scheduled for deletion and cannot be used normally.

After the 7 days, your account and data are permanently deleted. This cannot be undone and the data cannot be recovered.

Before you delete: if you are the last admin of a house, hand the admin role to another member first, otherwise the house has nobody who can manage it. If you are the billing owner of a Pro subscription, see the subscription note below.

Deletion Request by Email

If you cannot access the app, email hello@doitdev.eu from the address on your account with:

• Subject line: "Account Deletion Request"
• In the message: your account email address and a clear statement that you want the account deleted

We may ask you to confirm the request from that email address. Email requests follow the same 7-day grace period as in-app deletions.

What Is Deleted

When deletion is finalised, the following is permanently removed:

• Your account, sign-in and profile information (email, display name, avatar, preferences)
• Your membership in every house you belong to
• All your personal expenses, in every house, with their receipt images
• Your notification settings and device tokens
• Your consent records and analytics identifiers linked to the account

If you want a copy of your data, ask for an export by email before you start the deletion. Exports are sent within 30 days to the email address on the account.

What Your House Keeps

A house is a shared record. So that the other members' history stays complete:

• The common expenses you created stay in the house. Your name is replaced by "Former member" on them, so they are no longer linked to you.
• Receipt images attached to those common expenses stay with them, under the house's normal retention rules.
• Household totals and past reports do not change.

If you want a common expense removed as well, delete or edit it in the app before deleting your account, or ask a house admin to do it.

What May Be Retained

• Records we must keep to comply with legal obligations, for example related to purchases and tax
• Data needed for security and fraud prevention, kept only as long as necessary
• Aggregated or anonymised data that cannot be used to identify you
• Purchase records held by Apple, Google and RevenueCat under their own terms; deleting your Kaivro account does not delete those

Subscriptions

Deleting your Kaivro account does not cancel an App Store or Google Play subscription. Cancel it in your Apple or Google subscription settings (or from Profile → Subscription in the app) separately, otherwise it keeps renewing.

If you are the billing owner of a house's Pro subscription, hand the billing owner role to another member before deleting your account. If you do not, the house keeps Pro until the end of the period you already paid, and then returns to the free plan. No house data is deleted when that happens.

Deletion Timeline

• The request is recorded immediately when you confirm it
• You have 7 days to undo it by signing in and choosing to keep your account
• After the 7-day grace period, deletion is finalised and cannot be undone
• Final removal from our systems, including backups, is completed within 30 days after the grace period

More Information

For how we collect, use and protect your data, see the Privacy Policy.

Questions about account deletion: hello@doitdev.eu.